Privacy Policy
Who we are
George’s Konditorei (Oman)
Our website address is: https://georges-konditorei.com
1. General Information
This Privacy Policy explains how George’s Konditorei collects, uses, and protects your personal data when you visit our website or place an order through our online shop.
The data controller is:
George’s Konditorei
Muscat, Sultanate of Oman
Email: info@georges-konditorei.com
Phone: +968 9234 3978
2. Personal Data We Collect
We may collect and process the following personal data:
- Full name
- Phone number (including WhatsApp communication where applicable)
- Email address
- Billing and delivery address
- Order details (products, quantities, preferences)
- Payment-related information (processed via third-party providers)
- Technical data such as IP address, browser type, and device information
3. Purpose of Data Collection
We collect your data for the following purposes:
- Processing and fulfilling your orders
- Delivering products to your address
- Communicating order confirmations and updates
- Customer service and support
- Payment processing
- Improving our website and services
- Preventing fraud and ensuring website security
4. WooCommerce (Online Shop System)
Our website is operated using WooCommerce, a WordPress e-commerce system.
WooCommerce helps us manage:
- Customer accounts (if created)
- Shopping cart functionality
- Order processing and invoices
- Product selection and checkout process
Your data is used exclusively to complete and manage your purchase.
5. Payment Processing
Payments are handled through third-party payment providers (e.g. local payment gateways or card processors).
These providers may process:
- Payment card details
- Transaction information
- Security verification data
We do not store full credit card details on our servers.
6. Delivery and Logistics
To deliver your orders, we may share necessary data with:
- Internal delivery staff
- External delivery partners or courier services
This may include:
- Name
- Phone number
- Delivery address
- Delivery instructions (if provided)
7. Cookies
Our website uses cookies to:
- Enable shopping cart functionality
- Improve website performance
- Remember user preferences
- Ensure secure operation of the website
You may disable cookies in your browser settings, but some features may not function properly.
8. Communication
If you contact us via:
- Website contact form
- Phone or WhatsApp
We will store your message and contact details only to respond to your inquiry and provide support.
9. Data Retention
We retain personal data only as long as necessary to:
- Fulfill orders
- Comply with accounting and commercial obligations under Omani law
- Resolve disputes or support requests
After that, data is securely deleted or anonymized.
10. Data Sharing
We do not sell or trade your personal data.
Data may only be shared with:
- Payment providers
- Delivery partners
- Technical service providers (hosting, WooCommerce infrastructure)
- Authorities, if required under Omani Commercial Law or legal obligations
11. Data Security
We take appropriate technical and organizational measures to protect your data against:
- Unauthorized access
- Loss or misuse
- Alteration or disclosure
12. Your Rights
You may request:
- Access to your personal data
- Correction of inaccurate data
- Deletion of your data (where legally possible)
- Information about how your data is used
13. Changes to This Policy
We may update this Privacy Policy when necessary to reflect legal, technical, or business changes.
The updated version will always be published on this page.
George´s Konditorei / Muscat / 22 May 2026